Posted on October 1st, 2014 by Donna Smith
Easter Seals just received a Disability and Multicultural Coalition Community Partner award from the Transportation Security Administration (TSA). The award was presented at the 12th Annual TSA Coalition Conference by John Pistole from the TSA and Kimberly Walton from the Office of Civil Rights.
Easter Seals Project ACTION (Accessible Community Transportation in Our Nation) promotes universal access to transportation for people with disabilities under federal law and beyond. We support and promote TSA’s efforts to improve the experience of travelers with disabilities in all sorts of ways — let me give you some examples:
- Easter Seals Project ACTION has been providing customer service/sensitivity training to new TSA employees for two years, and in that time more than 700 employees have learned the best ways to serve air travelers with disabilities and their families.
- Easter Seals Project ACTION also helps promote TSA Cares, a new service that allows air travelers with disabilities to give TSA their travel plans in advance.
- Travelers with disabilities can also use TSA Cares to access needed information about the screening process as well as arrange for a Passenger Support Specialist to meet the traveler and assist them through the entire security process from start to finish.
- This year, Easter Seals Las Vegas and Easter Seals Florida helped the TSA conduct roundtable discussions to help them understand what customers with disabilities experience.
When Assistant Administrator Walton from the Office of Civil Rights presented us with the Disability and Multicultural Coalition Community Partner award, she said the training provided by the Las Vegas and Florida affiliates played a major role in TSA’s success in improving the experience of travelers with disabilities, and we couldn’t be happier about that.